Terms of service

Terms of Service – The Soap Shack

Welcome to The Soap Shack! By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Information

  • This website is operated by The Soap Shack.

  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

  • We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and continued use of the site means you accept the updated terms.

2. Online Store Terms

  • You must be 18 years or older (or have permission from a parent/guardian) to make a purchase.

  • You agree not to use our products for any illegal or unauthorised purpose.

  • You must not transmit any malicious code (viruses, worms, etc.) that could harm the website or users.

3. Product Information

  • All products are handmade, and as such, colour, design and weight may slightly vary from item to item.

  • We do our best to display accurate photos and descriptions, but we cannot guarantee exact colour or appearancedue to screen settings and natural variations.

  • All ingredients are listed for customer awareness. Please patch-test products and discontinue use if irritation occurs.

4. Pricing & Availability

  • Prices are listed in AUD (Australian Dollars) and may change without notice.

  • We reserve the right to limit quantities, discontinue products or update pricing at any time.

  • If a product is unavailable after purchase, we will contact you with an alternative or issue a refund.

5. Orders & Payments

  • Orders are confirmed once payment is successfully processed.

  • We accept major payment methods displayed at checkout.

  • If we suspect an order is fraudulent or incorrect, we may cancel or refuse it.

6. Shipping & Delivery

  • Shipping times and costs are outlined in our Shipping Policy.

  • Once orders are dispatched, delivery is handled by the carrier and is outside our control, but we will assist where possible with tracking or delays.

7. Returns & Refunds

  • Please refer to our Return & Refund Policy for full details.

  • Due to hygiene reasons, skincare or soap products cannot be returned unless faulty or damaged.

8. Intellectual Property

  • All content on this website — including text, logos, product names, images, and designs — is the property of The Soap Shack and is protected by copyright.

  • You may not copy, reproduce, or use any content without written permission.

9. Personal Information & Privacy

  • Your submission of personal information is governed by our Privacy Policy.

  • We care about your privacy and use your details only to process orders and improve your shopping experience.

10. Limitation of Liability

  • The Soap Shack is not responsible for any harm, allergic reaction, or loss resulting from misuse or improper application of our products.

  • Products are not intended to diagnose, treat, cure, or prevent any medical condition.

11. Contact Us

If you have any questions about these Terms, please contact us at: thesoapshack13@gmail.com